Cancellation policy

At Curated Pibu, we carefully prepare every order to ensure your Korean skincare arrives safely and in excellent condition.

Order Cancellation:
Cancellation requests must be made as soon as possible after placing your order. Orders that have already been processed or dispatched cannot be cancelled.

Change of Mind:
We do not accept returns or exchanges for opened or used skincare products for hygiene reasons. Unopened products may be eligible for return, subject to our Returns Policy.

Damaged or Incorrect Items:
If you receive a damaged, faulty or incorrect product, please contact us within 7 days of delivery with your order number and photos of the item. We will work with you to arrange an appropriate resolution.

Refunds:
Approved refunds will be issued to the original payment method. Please allow additional processing time depending on your bank or payment provider.

Nothing in this policy limits your rights under the Australian Consumer Law.