Refund policy

At Curated Pibu, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

Due to the nature of skincare products and for hygiene reasons, we do not accept returns or exchanges unless the product you received is:

To be eligible for a return, your item must be:

To request a return, please contact us at info@curatedpibu.com with your order number, a description of the issue, and a photo if applicable.

Once your return is approved, we will provide instructions on how to proceed.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within 5–10 business days.

Please note:

Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error.

If you haven’t received a refund yet:

First, check your bank account again.
Then contact your credit card company – it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@curatedpibu.com.

Only regular priced items may be refunded. Unfortunately, sale items are final sale and cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@curatedpibu.com.